JUPITER BIKE 2-YEAR WARRANTY
If you are unhappy with your purchase, you may return the undamaged/unused product back to us in the original shipping container within 30 days to recieve a full refund.
All new Jupiter Bikes are covered under our manufacturer's 2-year limited warranty for the original owner against all manufacturing defects if the product is registered within 30 days of receiving the product. The 2-year warranty begins once the initial owner has received the product.
REPLACEMENT PROCEDURES & RESPONSIBILITIES
This Limited Warranty ("Warranty") is issued by Jupiter Bike. It applies to all new bikes purchased in the United States on or after May 20, 2024 (the "Product(s)") and is provided at no extra charge. All Jupiter Bike e-bikes and/or accessories purchased prior to May 20, 2024, will be shipped with a standard 1-year warranty. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product which may vary by state in the United States. This Warranty does not affect these rights. Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance.
As explained in more detail below, Jupiter Bike warrants the Products for a limited time from the date of original retail purchase against defects in materials and manufacturing when used normally in accordance with Jupiter Bike's published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. *Original retail purchase* means the Product was purchased new for the first time from an Authorized Jupiter Bike Retailer or directly from Jupiter Bike.
Frame
Jupiter Bike Ebike frames are covered by a replacement warranty for 2 years.
The warranty includes a replacement frame only. Labor charges to change over parts to replacement frame are not included. Changeover labor must be performed by an authorized Jupiter Bike employee
Jupiter Bike reserves the right to use refurbished stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Jupiter Bike.
Frame issues that are excluded from this warranty include but are not limited to:
- Corrosion
- Paint fade, scratches, impact marks
- Impact damage
- Nonreversible modification (drilling/welding)
- Chain guard mount to the frame if applicable
Batteries
Jupiter Bike batteries are covered by a 2-year warranty.
A defective battery will be repaired or replaced at no product cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective only by Jupiter Bike staff.
This Limited Warranty does not cover:
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
- Scratches, dents and cosmetic damage, unless caused by Jupiter Bike;
- Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
- Ordinary wear and tear;
- Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Jupiter Bike with the Products;
- Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
- Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
- Products used or purchased outside the United States.
- In addition, with respect to the battery, this Limited Warranty does not cover defects or damage;
- Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
- Where any of the seals on the battery are broken or show evidence of tampering;
- Where the battery has been used in equipment other than the bike for which it is specified;
- The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend that you use a battery of other brands on Jupiter Bike e-bikes. Although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, and there may be incompatibilities leading to damage to our motors and displays.
Parts & Components
Original Jupiter Bike parts & components are covered by a limited warranty. The customer is responsible for the cost of shipping any warrantied part(s) to Jupiter Bike.
This Limited Warranty does not cover:
- Ordinary wear and tear that is not the result of defects in workmanship or materials. Wear and tear can be assessed by Jupiter Bike. Parts not typically covered include but are not limited to:
- Brake Pads
- Rotors
- Spokes
- Tires/Tubes
- Chains
- Chain Rings
- Cassettes
- Crankset
- Parts compromised due to corrosion due to the elements (moisture, heat, etc).
- Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
- Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
- Labor charges for changeover of equipment.
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage not caused by Jupiter Bike.
- Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
- Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Jupiter Bike.
- Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
- Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
- Products used or purchased outside the United States.
THIRD-PARTY COMPONENTS ON JUPITER BIKE-BRANDED BICYCLES
There may be an applicable warranty from the third-party manufacturer for non- Jupiter Bike components, such as drivetrain, brakes, or suspension parts. For Warranty information for third-party components please visit the manufacturer's website for more information of these products. Third-party components are not covered by this Warranty. Your Authorized Jupiter Bike Retailer will be able to provide you with more information.
WARRANTY LABOR
As a valued customer, you will not be charged for any labor incurred in the processing of warranty claims with the exception of the cost to changing over add-on part to a different bike. This exemption from labor charges will be applicable for 2 years from the original retail purchase date, if you have the service completed by a certified Jupiter bike location.
TERMS OF WARRANTY
To take advantage of this Warranty, you must have completed the online registration within 30 days of receiving the product and submit a dated proof of original retail purchase to Jupiter Bike. In all events, Jupiter Bike reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Jupiter Bike will either repair the Product or, at Jupiter Bike's discretion, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Jupiter Bike before the replacement is provided unless otherwise agreed to by Jupiter Bike in writing. The customer is responsible for the cost to ship the Product to Jupiter Bike.
WARRANTY PROCESS INITIATION
The first step is to contact customer Service at your original certified Jupiter Bike location of purchase. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized Jupiter Bike Retailer or support@jupiterbike.com if purchased on the JupiterBike.com website.
SHIPPING DAMAGE COVERAGE
While we take every reasonable precaution to ensure that products are well-packaged, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as "damaged". If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping-related damage must be reported to the freight company and to us within 7 days of delivery. Take pictures of the damage and ask the freight company for confirmation or claim number. Please email support@jupiterbike.com describing the damage, including photos and confirmation number from freight company. Do not throw away original packaging.
Notwithstanding such limitation, Jupiter Bike agrees to replace such damaged Products if you:
- Notify Jupiter Bike of damage to a Product in the shipping process within seven (7) days of the date of delivery of the Product
- Promptly provide Jupiter Bike with dated pictures and/or a video of the damaged Product
- Return all original packaging and paperwork included with the Product
- Inspect the Product immediately upon receipt of the Product; or
Note in clear detail any immediately recognizable damage to the Product on the shipper's Bill of Lading prior to signing off on the shipment of the Product
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Jupiter Bike will not be responsible for the replacement of any Products damaged during such shipping method.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.
DISCLAIMER OF IMPLIED WARRANTIES
THIS IS A FULL AND COMPLETE STATEMENT OF JUPITER BIKE'S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. JUPITER BIKE'S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL JUPITER BIKE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY JUPITER BIKE'S NEGLIGENCE. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, JUPITER BIKE HEREBY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
For questions concerning warranty, contact your Authorized Jupiter Bike Retailer or Jupiter Bike. You can find up-to-date contact information for your market at www.Jupiterbike.com.
Jupiter Bike
5600 Airport Blvd
Suite C, Tampa, FL 33634
(813) 609-2453
EXTENDED WARRANTY
Returns
Return Policy, Restocking Fee
90 Day Return Policy. We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs. Note that if the product is defective, you may either request a refund, repair or an exchange per JUPITER BIKE Two-Year Limited Warranty. In this case, JUPITER BIKE will cover the shipping costs to the customer, not to us. Returns, Refunds and Restocking Fees. Jupiter Bike believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Jupiter Bike.
Returns of New and Unused Items Within 30 Days of Receipt. We allow you to return any item in new and unused condition within 30 days of receipt for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Returns of New and Unused Items Outside the 30-Day Window. If you wish to make a return outside of the 30-day window, and if the item to be returned is in new condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.
Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Returns Mechanics, COD and Timing. Please contact a member of our customer support team using the "Contact Us" information below in Section 28. We will notify you at the email address on file when we process your return. A return authorization number is required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). Jupiter Bike does not accept shipments sent cash on delivery (COD).
No Bike Shop Returns. Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.
Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.
United States of America
