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Horizon-White Green
In Stock & Ready to Ship
All orders are shipped within 1-2 business days. Product ETA 5-7 business days (Some Brands Excluded)
🚚 Free Shipping to United States of America
✅ Expected Delivery Date Jan 12, 2025 - Jan 15, 2025
More than 150 designs were drafted for Horizon's appearance. The sunset color design stood out in market research. There are only 500 bikes for sale. Hurry up and get a limited-edition ebike!
Along with the front suspension, the horst-link suspension makes up Horizon’s full suspension system, which greatly reduces bump on uneven surfaces
Simply fold it, store it, and unfold the bike to hit the streets or go off-road when you are ready to ride.
The advanced hydraulic disc brakes provide reliable braking power for enhanced safety and control during your rides.
Horizon features a Shimano 7-speed gear shift system, offering versatile and precise gear shifting for a smooth and efficient ride. Find the speed that matches your journey!
Two fat tires provide unparalleled traction. Say goodbye to skidding and slipping; Embrace a smooth and comfortable journey.
Connect your bike with the Heybike smart app for convenient control of the bike. The App also provides more personalized bike’s settings.
1400W
Peak Motor
28 MPH
Top Speed
55 Miles
Max Range
24x4"
Fat Tires
692Wh
Battery Capacity
330 lbs
Max Load
Aluminum Alloy, removable lithium-ion battery, rear rack included, fender mounts, front & rear mount mechanical disc, kickstand mount
Horst-link suspension and hydraulic front suspension
Brushless geared hub motor, 80Nm, 1400W
Aluminum alloy
Puncture protection, 24"x4.0"-max tire size without fenders
692Wh, removable lithium-ion battery
4A, 54.6V output, 100V-220V AC input
LCD Display
Shimano 7 speed
LED headlight with auto-on feature, and integrated taillight with brake light.
Alloy
36 kg / 79.4 lbs
Maximum total weight limit (combined weight of rider and cargo) of 330 pounds (149.7kg).
49.2*23.6*31.5 inch
75.6*24.4*46.5 inch
Heybike Limited Warranty and Policy on REPLACEMENT PROCEDURES & RESPONSIBILITIES
1. 30-Days Money Back: Within 30 days of the date of purchase, return your undamaged/unused HeyBike product to receive a refund.
2. 2-year Warranty: We offer 2-year warranty for the bike and battery.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 16. Underage riders MUST be accompanied by parents or adults when riding.
The warranty is registered automatically when the initial purchaser places their order in the online shop. Therefore, the warranty is ONLY under the INITIAL PURCHASER and the 2-year warranty begins when the initial owner has received the product.
You can enjoy the warranty only if(not optional):
1.The 2-year package hasn't expired since the initial owner has received it
2.You have the initial owner's name & the initial order number.
Unfortunately, we are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.
All Heybike bikes are covered under our manufacturer's 2-year all-inclusive warranty for the original owner against all manufacturing defects. (No free accessories are covered by the warranty service).
The 2-year warranty is started once the initial owner has received the product.
Heybike will replace all components that are deemed to be defective or damaged (including damage incurred during shipment) without user error.
1: Claims
All claims to this warranty must be made through Heybike and submitted to support@Heybike.com. We ask that proof of purchase and photos or videos of the damaged product be sent with any warranty request. Before making a warranty claim, we suggest that you contact us at support@Heybike.com as we may be able to help fix your problem. Valid warranty claims will be processed through Heybike within 2 year of initial purchase. Heybike cannot replace any part without first seeing a photo or video of the damaged product. Customer needs to provide us with evidence by email.
2: Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@heybike.com and provide us with a photo or video of the damage..
Free accessories are not included in the replacement or compensation if they cause scratches during transportation.
NOTICE: We will not accept Shipping Damage Claims later than 7 days from receipt of products.
Heybike Ebike frames are covered by a replacement warranty for 2 years.
The warranty includes a replacement frame only. Labor charges to change over parts to replacement frame are not included. Changeover labor must be performed by an authorized Heybike employee
Heybike reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Heybike.
Frame issues that are excluded from this warranty include but are not limited to:
Corrosion
Paint fade, scratches, impact marks
Impact damage
Nonreversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Heybike batteries are covered by a 2-year prorated warranty.
For 2 years of service – A defective battery will be repaired or replaced at no product cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
No cash reimbursement will be made.
Batteries can be assessed and found defective only, by directly by Heybike.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Heybike;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Products used or purchased outside the United States.
9.1 In addition, with respect to the battery, this Limited Warranty does not cover defects or damage;
9.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9.3 Where any of the seals on the battery are broken or show evidence of tampering;
9.4 Where the battery has been used in equipment other than the bike for which it is specified;
9.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend that you use a battery of other brands on Heybike e-bikes. Although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, and there may be incompatibilities leading to damage to our motors and displays.
Original Heybike parts & components are covered by a 2 year limited warranty. When all the spare parts for warranty are sent to the customer, the customer will be responsible for the cost of shipping.
This Limited Warranty does not cover:
1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Heybike. Parts not typically covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by Heybike.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
9. Products used or purchased outside the United States.
When experiencing an issue with the e-bikes during the warranty period, please contact our support or sales representatives via email to initiate the warranty claim process, providing the record to include the invoice or sales transaction date as proof of purchase of your consumer. The content of the record should contain Invoice No., Name, Email, contact phone number, and address (non-essential).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, and it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging as well. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
1. Product from Unauthorized Reseller
2. The damage is caused by human
3. Special order
4. Sale items or gift cards
5. Giveaways or free items
Shipping and Handling fee for non-quality issue return:
E-bikes |
$200/pc for a return Note: $280/pc for Brawn; $400/pc for Hero |
Chain Lock, Phone Holder, and Mirrors | $15/pc for a return |
Front and Rear Basket, Front Rack, and Saddlebag, | $20/pc for a return |
E-bike Batteries | $30/pc for a return |
This term is only for the unworn, unopened package, unused, and the ebike must have less than ten (10) miles on the odometer.
Within 30 days-Same model but different color | $200/pc for the return ($280/pc for Brawn) |
Within 30 days-Different model | $200/pc for the return ($280/pc for Brawn) and must pay the corresponding price difference |
Over 30 days | Not allow for an exchange |
HeyBike Refund Terms |
Quality issues | Accept full refund & partial refund |
Receive wrong goods | FREE to exchange or full refund | |
Damaged or missing accessories | Free to send accessories or accept a partial refund | |
The customer cancels the order before the package is shipped |
8% of the total amount will be deducted as a processing fee |
|
The customer cancels the order after the package is shipped | Customers need to pay $200 shipping charge per bike(Deduct $200/item when making refund, while deduct $280/item for E-bike Brawn) | |
About refund difference price |
1. Partial refund of the difference price within 7 days Note: HeyBike has the right to organize any event promotion |
|
Change delivery address |
Customers need to pay an extra $20 per item |
|
Customers refuse to accept the package |
$200 shipping charge per item or the customer needs to pay an extra $200 for resend ($280/pc for E-bike Brawn) |
|
Quality Issues Refund |
1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund Must take a photo of the item in its original packaging to share with our Product Support team. |
|
Non-quality Issues Refund |
Only refund within 30 days: unworn, Unopened package, unused, or the ebike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes ($280/pc for E-bike Brawn). $15/pc will be deducted for phone holder, chain lock and mirrors' return shipment; $20/pc for baskets and saddlebags; $30/pc for e-bike batteries. |
|
Quality Issues Reimbursement |
If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at support@Heybike.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Heybike support team could provide you with technical solutions. |
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
How can I get the replacement/refund.
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.
Wanted an alternative to a Sur ron that didn't hurt the bank quite as much as in my research came across the Freego X2. Saw there was a Pro version so emailed HIVE who helped me out with the differences and bit the bullet and bought. I'm sure glad I did! The Freego X2 Pro is really a fun blast and its quite light weight even with a steel frame.
The wires are all waterproof so that's good since I was concerned about snow season. I got a red but might buy a blue up later down the track (if any remain) just to have a collection! 10/10
I've had three electric bikes, and this is the best one. I love the larger size, super comfortable if you are a taller rider.
This bike is a blast! I was skeptical at first buying online but my buddy has one and the bikeshop was out of stock. I contacted HIVE and they let me know they are a reseller for Freego. Got a great deal on the bike and it came about 7 days later.
This thing a lot of fun!
This is best buy I have this year. Very good. Sorry my english not good.
Absolutely in love with mine! This is such a fun scooter to ride well worth the investment. I use it to get to work and on the weekends I go up into the hills and let loose! Fun is 10/10!
The Serial 1 Rush City Step Thru is a solid e-bike, man. It’s real smooth when you ride, and the power kicks in right when you need it. The step-thru frame makes it easy to hop on and off, which is great if you’re just runnin errands or whatever. The battery lasts pretty long too, enough for a day's ride around town. Only thing is, it’s kinda pricey, but you're gettin Harley-Davidson tech, so maybe that’s worth it. Overall it’s good for cruisin, especially if you want something simple and reliable.
This is the ebike I was after. Great purchase, thanks.
+Premium
+Fun
+Quick delivery
+Stylish
-Didn't have pink
I got recommended the rogue by a friend who has one. I tried his out and loved it, so got one myself. Absolute great machine! Having rock solid fun. - Dylan
Received my Tyson last week and have been having a blast with it. Riding to some of my favorite spots to just unwind or ride around the lake. I bird watch too so this has been a great tool to get around fast and effiently.
As a 38 year old from Arizona, the Heybike Cityrun eBike has been perfect for my daily commute. Smooth, reliable, and surprisingly powerful on hilly terrain. It's exactly what I needed for a hassle/free ride around town!
Love this e-bike. The aesthetic suits me much more than a lot of the clunky looking ones on the market. A great work commute for this summer and summers to come.
Love mine. Best e-scooter I've ever experienced.
Hey guys, I am from Colorado and had a 3 hour ride today. Loved it. Best investment you could ask for! I thought I'd share that and no I am not getting paid for this review lol