Warranty details
Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
Under warranty.
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:
Bike Body
- 24 months
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Core Electrical Parts
- 12 months
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Other Parts
- 6 months
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Components subject to wear
- 30 days
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E-Bike Frame
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Front-wheel with Rim
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Electronic throttle
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Handlebar Grips
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Stem (metal)
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Motor-12months or 18,000km
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Head light
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Front & rear Tyre
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Handlebar (metal)
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Rear fork assembly
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Taillight
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Front & rear Inner Tube
|
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Display (In-car Computer)
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Brake lever
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Front & rear fender
|
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Motor Controller
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Brake cable
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Front fork
|
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Battery pack
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Brake caliper
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Kickstand
|
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Battery charger
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Saddle
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brake cables
|
|
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Post for saddle
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Transmission gears
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Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.
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Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freegocanoffer2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buytheparts from Freego and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I. Electrical damage caused by improper use of the battery such as using an unapproved charger; Batteryislongtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.
II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!
III. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V. The warranty does not cover any damage or missing parcels caused by courier services. Once our productsleavewarehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer ingettingcompensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for theproofofany missing or broken items. This proof is the key to get any compensation
RETURN & REFUND POLICY
Dear Valued Customers,
In an effort to streamline and ensure a smooth return process, we have updated our return policy to better serve you. For any returns to be accepted, the following conditions must be met:
- The product must remain unopened and undamaged upon receipt. It should not have undergone any assembly, alterations, or incurred any scratches or damages.
- The item must be returned in its original packaging to preserve its resale value and ensure it does not impede our ability to resell it.
- Customers initiating a return will be responsible for covering the return shipping costs.
- Refunds will be processed after deducting the initial shipping fee and any associated bank transaction charges from the total refund amount. The remaining balance will be refunded to the customer's original payment method or account.
We have implemented these measures due to the high-value nature of our product and the substantial costs involved in its transportation, typically ranging between $150 to $250. We strongly advise customers against making impulsive purchases and urge them to refrain from casual returns upon receiving the product. Even if we accept a return without affecting our ability to resell the item, we are obliged to deduct the incurred shipping costs and relevant bank transaction charges (such as credit card processing fees) from the refund. It is imperative to ensure that FreeGo does not incur any losses before we can proceed with refunding the remaining balance to the buyer.
This policy aims to maintain the quality of our products and ensure a fair process for both our customers and our business. We appreciate your understanding and cooperation in adhering to these guidelines.
Should you have any further queries or require assistance regarding our return policy, please feel free to reach out to our customer service team.